Need help with your account, a booking, a payment, or the TrioEdX app for Zoom? Our team is here to help.
Contact us
- Email support: support@trioedx.com
- Create a support case: Open a support request — choose a topic, describe the issue, and add screenshots if you can.
- Phone: +4692030278
Knowledge base: TrioEdX app for Zoom guide — setup, usage, removal and troubleshooting.
Hours and response times
- Hours: Monday to Friday, 9:00 AM – 6:00 PM US Eastern Time, excluding US public holidays.
- First response: within 1 business day of your request.
- Urgent lesson issues (for example, a lesson starting within 2 hours with no meeting link): put URGENT in your email subject and we will prioritize it.
When you contact us, please include
- The email address on your TrioEdX account.
- Whether you are a student or a tutor.
- The lesson date and time, if your question is about a booking.
- What you expected to happen, what happened instead, and any error message.